Order Cancellation Policy
This Order Cancellation Policy applies to purchases made from Homefinor (hereinafter referred to as “we” or “us”) through our online store.
1. Conditions for Order Cancellation
You may request to cancel an order under the following circumstances:
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The order has not yet entered the packing or shipping stage;
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The order contains incorrect information and a revised order is needed;
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You no longer wish to proceed with your purchase within a reasonable time frame;
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Other acceptable reasons based on order status and review.
If an order has already been processed for shipment or dispatched, cancellation may no longer be available and alternative solutions such as return or refusal may apply where appropriate.
2. Order Cancellation Procedure
To request cancellation, please follow the steps below:
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Contact our customer service team by email or phone and provide:
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Order number
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Proof of payment
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Reason for cancellation (optional but helpful)
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Our team will review your request. If the order is still eligible for cancellation, we will confirm the result and proceed with the next steps, including initiating a refund where appropriate.
3. Refund Information
Once the cancellation has been approved, we will process the refund within 1 to 3 business days.
Refunds will be issued back through the same method used at the time of purchase (such as debit card, Visa, MasterCard, etc.).
If you do not receive a refund in a reasonable timeframe, please reach out for assistance.
4. Contact Us
If you need help with cancelling an order or have questions, our customer service is available through:
Address: 17517 Tobermory Drive, Pflugerville, TX 78660, US
Phone: +1 (325) 374-4458
Email: customer@homefinor.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)