Orders valued at 99.99 AUD or above qualify for free shipping.
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Shipping Policy

 

Homefinor (hereinafter referred to as “we” or “us”) provides shipping services for products purchased through our online store. Please review the following information before placing an order.

1. Shipping Range

We currently ship across all regions within Australia.
Shipping services to locations outside Australia are not supported at this time.

2. Shipping Fees and Tax

All listed prices already include applicable taxes.
Shipping fees are calculated per order as follows:

  • Orders valued at 99.99 AUD or above qualify for free shipping.

  • Orders below 99.99 AUD incur a 9.99 AUD shipping fee.

3. Cut-Off Time and Processing Calculation

The time an order is submitted determines the processing date:

  • Orders confirmed before 18:00 (Australia/Sydney time) are processed from the same day.

  • Orders confirmed after 18:00 move to the next business day for processing.

  • If placed on a rest day, processing begins on the next business day.

4. Processing Time

Once processing begins, orders generally require 1–3 business days before being handed over to the carrier.

5. Shipping Time

After dispatch, the estimated transit period for most packages is 6–10 business days.
Please note that weather events, seasonal surges, or carrier network changes may cause additional delays.

6. Carriers

Shipments are managed by commonly used Australian carriers, including but not limited to:

  • Australia Post

  • DHL

7. Tracking Your Order

A tracking number will be provided once a parcel is shipped.
Should tracking updates be delayed or unavailable, you may contact us for assistance using the details below.

8. Responsibility Statement

  • We will take reasonable measures to support a successful shipment. Once a parcel is transferred to the carrier, the carrier assumes responsibility for the delivery process.

  • Incorrect, incomplete, or missing shipping information may lead to delays, returns, or non-delivery, and resulting consequences are borne by the purchaser.

  • For situations caused by factors beyond control, we will assist in inquiry but will not be liable for losses arising from such delays.

9. Receipt and Inspection

  • Upon receipt, please examine the external packaging for visible damage.

  • If damage or irregularity is found, retain evidence and contact us within a reasonable time for support.

  • If a parcel is signed for by another individual at the delivery address, it is considered successfully delivered.

10. Contact Information

For help regarding shipping or order status, reach us at:

Address: 17517 Tobermory Drive, Pflugerville, TX 78660, US
Phone: +1 (325) 374-4458
Email: customer@homefinor.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)