Terms of Service
This Service Policy outlines the terms under which products and services are provided by Homefinor (hereinafter referred to as “we” or “us”) through our online store.
1. Introduction & Scope
This policy applies to all users accessing, browsing, or making purchases through our online store. By interacting with our services, users acknowledge and accept the conditions set out below.
2. User Accounts & Site Responsibility
Users are responsible for ensuring that information shared through our online store is accurate.
We maintain platform availability, manage technical updates, and reserve the right to adjust or suspend functions when necessary.
3. Products, Inventory & Pricing Notice
Product descriptions, specifications, images, and availability may be updated without advance notice.
If an item becomes unavailable after purchase, we will notify the user and provide options such as substitution or cancellation where appropriate.
Pricing may also change over time based on operational needs.
4. Orders & Payment
An order is considered valid when submitted through our online store and payment is confirmed.
Users are encouraged to review shipping details and product selections carefully before confirming purchase.
We may refuse or amend orders in limited cases, including stock issues or irregular transaction activity.
5. Shipping Policy
We ship to locations within Australia only.
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Shipping Fee: Free for orders of 99.99 AUD or above; 9.99 AUD for orders below 99.99 AUD
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Processing Time: Typically 1–3 business days before dispatch
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Estimated Delivery: Usually 6–10 business days once shipped
For full details, please refer to our Shipping Terms
6. Order Cancellation Policy
An order may be cancelled before it has been processed for shipping.
Users must contact us with order number and proof of payment to request cancellation.
Once approved, refunds are issued within 1–3 business days and returned to the original payment method used at checkout.
Conditions and instructions are available at: Order Cancellation Policy
7. Return & Exchange Policy
Returns and exchanges may be requested when eligible under stated conditions.
To begin the process, users should contact us with order information and supporting images or video as needed.
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Refunds: Completed within 1–3 business days after inspection, returned to the original payment method
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Exchanges: Replacement items shipped within 1–3 business days after verification
Full terms can be found at: Return & Exchange Policy
8. Disputes & Resolution
Any dispute or concern relating to purchases or service usage should be communicated to us first so we may assist in finding a suitable resolution.
Where direct resolution is not possible, standard procedures applicable in the service region may apply.
9. Privacy & Data Protection
We collect and process personal information in line with our Privacy Policy, including user rights, data storage methods, and consent options.
Users may review full details at any time through our website.
10. Intellectual Property
All online content—such as product descriptions, imagery, layout, and site design—is owned or licensed for our use.
No material may be reproduced or adapted without written permission.
11. Limitation of LiabilityWe take reasonable measures to maintain accurate information and reliable service.
We are not responsible for delays or service interruptions caused by external conditions, unforeseen circumstances, or operational dependencies.
Where permitted, indirect or consequential losses fall outside our responsibility.
12. Amendments to This Policy
We may update or revise this policy at any time.
Changes take effect when posted on this page. Continued use of our website confirms acceptance of revised terms.
13. Contact Us
For inquiry, clarification, or assistance, please contact us using the following details:
Address: 17517 Tobermory Drive, Pflugerville, TX 78660, US
Phone: +1 (325) 374-4458
Email: customer@homefinor.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)