Refund Policy

 

This Return & Exchange Policy applies to all products purchased from Homefinor (hereinafter referred to as “we” or “us”) through our online store. Please read the following guidelines before submitting a request.

1. Valid Return or Exchange Period

You may request a return or exchange within 45 days from the date the parcel is confirmed as delivered.

2. Conditions for Return or Exchange

A request may be submitted under any of the following situations:

1. Visible issues with product appearance;

2. Functional or quality-related defects;

3. Noticeable odor, severe color deviation, or similar abnormalities;

4. The received item does not match the product description or order details;

5. Return or exchange without specific reason, within the valid timeframe.

3. Unified Return & Exchange Procedure

The process for returns and exchanges is the same and proceeds as follows:

1. Contact us via email or phone and provide:

   • Order number

   • Proof of payment

   • Reason for return or exchange

   • Supporting photos or videos

2. Our service team will review the request. If approved, you will receive confirmation along with the return address and step-by-step instructions.

3. Send the item back to the return address provided and retain the shipment receipt for reference until the process is completed.

4. Once the item arrives, we will verify whether the reported issue aligns with the returned product condition.

   • If verified, the return request proceeds to refund handling;

   • If eligible for exchange, we will arrange dispatch of a replacement within 1–3 business days after inspection.

Return address:
Address: 17517 Tobermory Drive, Pflugerville, TX 78660, US

4. Refund Details

After the return is approved through inspection, we will process the refund within 1 to 3 business days.
Funds will be returned through the same payment method used for purchase (such as debit card, Visa, MasterCard, etc.).
If you do not receive the refund in a reasonable timeframe, you are welcome to contact us for assistance.

5. Cost Responsibility Rules

The applicable shipping cost responsibility is as follows:

1. If the issue involves product appearance, quality concerns, odor, severe color inconsistency, or incorrect item received, we cover the return shipping cost;

2. If the return or exchange is requested without a specific reason, shipping costs are the responsibility of the customer.

6. Statement of Responsibility

• We will make reasonable efforts to ensure the return or exchange process is completed fairly and promptly.

• Delays, returns, or unsuccessful deliveries resulting from incomplete addresses, incorrect contact information, refusal to accept the parcel, or failure to collect will be borne by the purchaser.

• For delays caused by conditions outside reasonable control (such as weather events or carrier disruptions), we will assist with tracking but are not responsible for related losses.

7. Return Label

Each shipment includes a return label for your convenience.
If the return label is missing or damaged, please contact us to request a replacement.

8. Contact Us

For further assistance regarding returns, exchanges, or order status, please contact us through:

Address: 17517 Tobermory Drive, Pflugerville, TX 78660, US
Phone: +1 (325) 374-4458
Email: customer@homefinor.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)